Your privacy is our top priority at Betwala. This page clearly explains what data you provide, why we collect it, and how it is kept safe.
How Betwala keeps your information secure — a summary
Every data exchange on Betwala is protected by 256-bit SSL encryption. When you log in or make a payment, the entire process passes through an encrypted channel.
SSL/TLS SecuredBetwala never sells your name, phone number, or transaction history to any third party. Your data is used solely to provide you with our services.
No sellingBetwala complies with international data protection regulations. Our privacy practices are regularly audited by independent third parties.
Audited SystemsWe collect only what is strictly required to provide the service — nothing more. Betwala does not request or store unnecessary information.
Data minimizationYou have the right to view, correct, or request deletion of your personal information. Contact our support team at any time and we will take care of it.
Your rightsIn the event of a data security incident, Betwala is committed to notifying affected members promptly, in accordance with applicable law.
A Transparent CommitmentWelcome to Betwala. This Privacy Policy ("Policy") describes how personal data of Betwala platform users is collected, used, stored, and protected. We want you to always know exactly what we do with your information.
By using Betwala's services, you agree to this policy. Take a moment to read through it — we've written it in plain, clear language so it's easy to understand. If anything is unclear, feel free to reach out to our support team.
This policy applies to the Betwala website, mobile app, and all digital services. Third-party websites and services have their own privacy policies, which are outside our control.
Betwala may update this policy from time to time. For significant changes, notice will be sent by email or posted on the platform. The date of the most recent update is always visible at the top of this page.
Betwala collects three types of data — what you provide directly, what is collected automatically, and what comes from third parties.
| Data Type | What Data We Collect | How It Is Collected |
|---|---|---|
| Identity information | Full name, date of birth, nationality | Registration |
| Contact information | Mobile number, email address | Registration |
| KYC Documents | NID / Passport / Driving License | Verification Process |
| Financial information | Payment methods, transaction history | Transactions |
| Gaming Data | Betting history, wins and losses, session duration | Automatic |
| Technical information | IP address, device information, browser | Automatic |
| Contact Information | Support chat content, email | Direct |
Passwords and payment card numbers are never stored directly. Passwords are hashed, and payment information is handled by certified payment gateways.
Betwala only collects data when there is a genuine reason to do so. Each purpose is clearly outlined below.
Betwala does not retain any data longer than necessary. Retention periods vary depending on the type of information.
When data is no longer needed, it is securely deleted or anonymized so that it can no longer be used to identify you.
Betwala uses industry-leading security technology to protect your data. Beyond the technology itself, we also have a dedicated team working to ensure your information stays safe.
There are also steps you can take on your end — use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi. Betwala will never ask for your password or OTP by email or phone.
If anyone claims to be from Betwala and asks for your password or personal information, report it to our support team immediately. This may be a phishing attempt.
You have several important rights regarding your personal data. To exercise any of these rights, please email support@betwala.click.
You can request to view the information Betwala holds about you. We will respond within 30 days of receiving your request.
If any of your information is inaccurate, you can request a correction. Some details can be updated directly from your profile.
Under certain conditions, you may request that your data be deleted. Some information may need to be retained due to legal obligations.
In certain circumstances, you can request that the processing of your data be restricted.
You may request a download of your structured personal data.
You may withdraw your consent to marketing communications at any time. Withdrawing consent will not affect your access to core services.
Betwala uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Login Sessions & Security | Yes |
| Functionality | Remembering language and preferences | Optional |
| Analytics | Measuring site performance | Optional |
| Marketing | Relevant advertising | Optional |
You can manage cookie preferences through your browser settings. Disabling essential cookies may cause some features to stop working correctly.
Betwala strictly enforces a policy that no one under the age of 18 may use the platform. We do not knowingly collect personal data from minors.
If we become aware that personal data from a minor has been collected inadvertently, that data is deleted immediately and the account is closed.
Contact us for any privacy-related questions or to submit a request to exercise your rights.
Many people in Bangladesh are understandably cautious about sharing personal information online — and that concern is valid. A lot of platforms aren't transparent about what they do with your data once they have it. Betwala has been committed to being upfront about this from day one.
Our approach is simple — your data belongs to you. We hold certain information only as custodians, so we can serve you better. It is not a business asset; it is your property.
Before adding any new feature to Betwala, our team follows a "Privacy by Design" approach — meaning privacy is built into the system from the ground up, not added as an afterthought. This significantly reduces the risk of a data breach.
Whether you're logging into Betwala, making a deposit, or reaching out to support — we only collect the information that's strictly necessary to provide the service. Asking for anything beyond that goes against our principles. Betwala will never request access to your phone contacts, location history, or social media profiles.
Bangladesh's digital landscape is growing rapidly. People are now banking on mobile, shopping online, and turning to digital platforms for entertainment. As this shift continues, the importance of data protection grows with it. Betwala aims to be a trusted companion for the people of Bangladesh in this digital journey — a place where you can enjoy entertainment without compromising on security.
Open an account on a secure platform and enjoy betting with confidence.