Betwala supports the most widely used mobile payment methods in Bangladesh. Details below:
- bKash: The most popular method. Send to Betwala's number via the Send Money or Bill Payment option. Minimum deposit ৳500, with no cashout charges.
- Nagad: You can send directly via Nagad's Send Money option. The process is the same as bKash — funds are usually credited within 5 minutes.
- Rocket (DBBL): Dutch Bangla Mobile Banking. Send to Betwala's Rocket number via the Send Money option.
- Bank Transfer: Direct bank transfers are supported with several banks including DBBL and Dutch Bangla — this option takes a bit longer, typically 1–3 hours.
- Crypto (Limited): USDT/TRC20 payment is available for select members — contact support for details.
The same method applies for withdrawals. The minimum withdrawal amount is ৳500. bKash/Nagad withdrawals are typically processed within 30 minutes to 2 hours. Always save your transaction ID after making a payment — it'll be essential if you need to contact support.
The Betwala VIP program has 5 tiers in total. Points accumulate with every bet, and once you hit the required points, you move up to the next tier.
- Bronze (New Member): Start earning from the moment you register. Enjoy 5% weekly cashback and deposit bonus benefits.
- Silver: Reached at 5,000 points. Enjoy 8% cashback, faster withdrawal processing, and special reload bonuses.
- Gold: At 20,000 points. 10% cashback, a dedicated account manager, and a monthly bonus package.
- Platinum: At 50,000 points. 15% cashback, higher bet limits, priority support, and exclusive tournament access.
- Diamond: An invitation-only top tier. Custom bonuses, a personal VIP manager, the fastest withdrawals (30 minutes), and invitations to exclusive events.
Points earning rate: 1 point per ৳100 bet on Sports Betting, 1 point per ৳50 on casino games. Points are valid for 90 days — playing regularly makes it easy to maintain your tier. To check your points, log in and go to Profile > VIP tab.
If the app won't open or keeps prompting an update, it's usually down to one of two things — an outdated version or a poor internet connection. Follow these steps to fix it:
- If you receive an update notification: Go to the Betwala website (betwala.click) and download the latest APK from the "App" page. Installing the new APK without uninstalling the old version keeps your existing account and data intact.
- If the app crashes: Restart your phone. Then go to Settings > Apps > Betwala and tap "Clear Cache". After that, try opening the app again.
- If the page is stuck loading: Check your internet connection. Try switching from Wi-Fi to mobile data, or vice versa.
- If It Won't Install: Go to Settings > Security and check whether "Install Unknown Sources" or "Install Unknown Apps" is enabled. If it's turned off, APK installation won't work.
- If the problem persists after trying everything: Open betwala.click in your mobile browser — the site works fully on mobile and can be used as an alternative to the app.
Betwala typically releases an update once a month — for new features, bug fixes, and performance improvements. If you skip updates, some features may stop working. Contact the support team with a screenshot and you'll get help quickly.
Betwala members have access to multiple support channels — choose whichever works best for you:
- Live Chat (Fastest): Use the chat button in the bottom-right corner of the website or app. You can chat in Bangla, and responses typically come within 5 minutes. Available 24 hours a day, 7 days a week.
- Email: support@betwala.click — Best for detailed inquiries, sending documents, or filing a formal complaint. Responses typically within 2–4 hours.
- Phone Support: A dedicated phone number is provided for VIP Gold members and above.
- Telegram Channel: Betwala's official Telegram channel is where you'll find the latest offers, maintenance announcements, and platform updates.
To get a faster resolution when contacting support, have the following ready: your registered mobile number, a description of the issue, and a screenshot or transaction ID if applicable. The support team will never ask for your password or OTP — do not share this information with anyone.
Betwala's live betting section lets you view real-time scores and match statistics directly. Here's how to access it:
- Live Scores: Open Sports Betting > the "Live" tab. Scores, overs, wickets, and possession for ongoing matches all update in real time.
- Visual Tracker: An animated pitch visualizer is available for many matches — covering both cricket and football.
- Live Streaming: Live video streaming is available for select matches — you'll need an active account balance (minimum ৳500) to access it. Not all matches are streamed, but major international tournaments and the BPL are generally covered.
- Push Notifications: When you're in the app, you'll get instant notifications for goals, wickets, or any score changes.
- Match Statistics: Click on any live match to see detailed information — team form, head-to-head records, and pitch conditions.
Odds in live betting change every few seconds — always check the odds before confirming your bet. On a slow connection, placing a live bet may take a moment longer.
Betwala's policy is one account per person — this rule is strictly enforced.
- Multiple accounts by the same person: Strictly prohibited. If caught, all accounts will be permanently closed and balances may be forfeited.
- Two people from the same household, two separate accounts: It's possible, but conditions apply — each account must be registered with a separate mobile number, a separate NID, and a separate payment method. Running two accounts from the same device or IP address may trigger a system flag.
- Verification: The KYC process verifies the identity of each account holder individually. It is not possible to open two accounts using the same NID.
- Bonus: If two members of the same household open separate accounts, each receives their own welcome bonus independently — and if they use each other's referral code, both also receive a referral bonus.
If you're unsure, reach out to support before opening an account — they'll understand your situation and point you in the right direction.
Betwala's slots section has over 500 games, which can be grouped into a few main categories:
- Classic Slots (3-Reel): Classic fruit machine-style design. Simple rules, fewer paylines — perfect for beginners. Minimum bet is just ৳1.
- Video Slots (5-Reel): The most popular category. Animated graphics, themed storylines, free spins, and bonus rounds. Featuring games from Pragmatic Play, Habanero, and PG Soft.
- Megaways Slots: The number of paylines changes with every spin — over 100,000 ways to win are possible. Higher chances of big wins, but volatility is also higher.
- Progressive Jackpot Slots: A portion of every bet goes into a shared pool. When someone hits the jackpot, they win a massive payout. Betwala has several progressive slots where jackpots have crossed crores of BDT.
- Crash Games (Aviator-style): Not strictly a slots game, but found in the same category. The multiplier keeps climbing — cash out whenever you decide.
- Fishing Games: Hugely popular in Bangladesh. Play solo or team up in a fishing-themed game.
All slots are RNG (Random Number Generator) certified — meaning results are completely random and unbiased. Each game's RTP (Return to Player) percentage is listed on the game page, typically ranging from 95%–97%.